The Responsible Gambling Codes of Conduct act as guides for the responsible service delivery and unfaltering commitment that the community can expect from us and our retail network. Implementation and Review of the Code 27 Glossary 28 RESPONSIBLE GAMBLING CODE OF CONDUCT FOREWORD Crown Melbourne Limited (Crown) is the operator of the Crown Melbourne Integrated Resort including the Casino at the Complex and Crown is the appointed Victorian Casino Licence holder. The Complex is one of the world’s largest.
- Nsw Responsible Gambling Code Of Conduct Act
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The Responsible Conduct of Gambling course focuses on harm minimisation requirements, detection of problem gambling, the proper communication with and management of patrons using gaming machines, and ensuring that minors (people under 18 years of age) are not permitted to use the gaming machines. New South Wales. The NSW Department of Gaming and Racing is responsible for the proper conduct and balanced development of the gaming, racing, liquor and charity industries in NSW. Its website has pages on responsible gambling, legislation and other matters. The NSW Casino Control Authority licenses and supervises the operations of the casino. Source: NSW Gambling Survey 2019. How much is spent on gambling? In 2016-17 $9.53 billion was spent on gambling in NSW, with $976 million spent on racing, $152 million spent on sports betting and $8.4 billion on gaming. 73% of gaming expenditure in NSW was on gaming machines. What proportion of people in NSW have gambling problems?
ClubsNSW' approach to responsible gambling is to create safe club environments where people can make informed choices about their activities.
Through the ClubSAFE program, ClubsNSW has created and championed a series of harm minimisation initiatives:
- ClubSAFE Multi-Venue Self-Exclusion is an online tool than enables gamblers to ban themselves from the gaming area of multiple clubs and hotels in one simple appication, as opposed to having to visit each venue individually.
- The Salvation Army Club Chaplaincy program provides club patrons and staff with access to dedicated chaplains to assist with issues such as bereavement, addiction and loneliness, offering support to those who need it most.
ClubsNSW is working in a range of other ways to promote responsible gambling such as providing access to free counselling, improving staff training and supporting independent research into harm minimisation.
Full details are contained in the ClubsNSW Responsible Gambling Strategy 2019-21.
Testimonials
'ClubSAFE not only supports individuals struggling with gambling through the provision of the Self-exclusions, but also supports the Gambling help Counsellors in reaching out to those affected by gambling and promoting community education and awareness of gambling help counselling services available.'
- Julie McDermott, Wagga Family Support Gambling Help Counsellor
'The fact that once a self-exclusion has been processed it is instantaneous is a fantastic feature. It lets an individual seeking the self-exclusion leave with the knowledge that it is done and does not rely on the other clubs to have to process it for it to be finalised.'
- Michelle Cappadona, Chatswood RSL Club
'From the time that Nathan walked into the Broken Hill School Hall until we left, there were 300 students plus teachers in that hall and they were all overwhelmed by this young man and his story. The impact that he had on so many students was amazing. I have had quite a few new clients present to the service since Nathans visit.'
- Greg Pearce, Lifeline Broken Hill Gambling Help Counsellor
Looking for help?
To find an experienced, confidential counsellor near you, call the NSW Government Gambling Help hotline on 1800 858 858 who can connect you to a service. Alternatively, search this page using your postcode to find a local counselling service and make direct contact.
The ClubsNSW Code of Practice sets out common standards of conduct for all member clubs, with a specific focus on corporate governance.
The Club Code of Practice and Best Practice Guidelines outlines clubs’ key obligations to their members, visitors and the community. All registered clubs abide by their own Constitution - but they must concurrently comply with a wide range of state and federal laws. Clubs also need to satisfy member and community expectations.
The Code of Practice is a plain-English document that helps boards, management and staff meet all these responsibilities. Complying with the Code of Practice is a condition of membership of ClubsNSW.
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How does the Code help clubs?
The Club Code of Practice is a self-regulatory mechanism for clubs that introduces minimum standards and best practice guidance to help clubs meet the high expectations that the community holds. By providing a user-friendly way to resolve issues, it also helps clubs and their members avoid costly legal action to resolve disputes. The Code of Practice and Best Practice Guidelines provides a framework for successful club operations — with checklists to help monitor performance, avoid potential financial or legal problems, and ensure future club viability. The Code has played an important role in helping to lift the performance of club boards and management.
How does the Code help club members?
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Club membership enriches millions of people’s lives across NSW — but if a concern presents, it can sometimes be difficult to deal with. Occasionally a personal conflict arises between members, or disputes occur over elections, or you’re just not sure what your rights are. The Code provides club members with a free-of-charge service to help resolve these problems and ensure they are being dealt with fairly. Lodging a complaint is a simple process and we can advise you at each step of the way. Members also benefit from better-run clubs. Since the Code’s introduction, industry standards have improved significantly. This means members can enjoy stronger, more professionally-operated clubs.
Who oversees the Code?
The Club Code of Practice is monitored by the Code Authority. The Code Authority is an independent panel of club industry experts, with decades of experience in law, policy and governance. ClubsNSW provides administrative support, but the Code Authority operates at arm’s length to ensure it remains objective. While the Code Authority members have expertise in the industry, they do not take sides. The Code Authority acts as a neutral arbiter, providing perspective and advice to both clubs and their members to help resolve whatever problem they are facing. History of the Code The Club Code of Practice and Best Practice Guidelines was first released in July 2005. The Code is subject to regular review, to keep up with regulation and the community’s expectations of clubs. The fifth and current edition of the Code and Guidelines was published in September 2014.
What matters are dealt with under the Code of Practice?
The Code of Practice covers a wide range of club operations, including board elections, complaints handling, conducting disciplinary proceedings, financial reporting and benchmarking club performance, executive remunerations, procurement of goods, services, and major capital works, overseas travel, and board operations. If you are unsure about whether the Code covers the issue you’re dealing with, simply contact the Code Administrator or the ClubsNSW Member Enquiries Centre.
Frequently Asked Questions regarding making a complaint under the code can be accessed here, with the complaint allegation form accessible here.
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Completed forms and any supporting documentation can be emailed to codeadministrator@clubsnsw.com.au or posted to Code Administrator, ClubsNSW - Level 8, 51 Druitt Street, Sydney NSW 2000